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Sales Etiquette: Rules and Etiquette in Sales

All you need to know about Sales | Include Free PDF Certificate & Tutor Support

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Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
1.8 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

Master the art of effective sales etiquette with this comprehensive course. Learn the essential rules and etiquette that contribute to successful sales interactions. Whether you're new to sales or seeking to refine your skills, this course provides insights into understanding customers, providing exceptional service, negotiating, and closing deals while maintaining professionalism and courtesy.

Learning Outcome: Upon completing this Sales Etiquette course, participants will:

  • Grasp the fundamentals of successful sales interactions.
  • Understand customer psychology and behaviors for tailored sales approaches.
  • Develop excellent customer service skills for enhanced sales performance.
  • Learn negotiation techniques and strategies for successful deals.
  • Acquire advanced sales strategies and stay updated on industry trends.

Curriculum

10
sections
20
lectures
1h 51m
total

Course media

Description

Elevate your sales game with this comprehensive Sales Etiquette course. From understanding customers to closing deals, this course covers the critical aspects of sales etiquette. Whether you're looking to enhance customer relationships or refine your negotiation skills, this course is designed to empower you with the knowledge and techniques to excel in sales.

Course Curriculum:

  • Module 1: Basics of Sales Etiquette

    • Definition and importance of sales.
    • Stages and strategies of the sales process.
    • Rules and etiquette in sales interactions.
    • Importance of time management in sales.
    • Managing emotions under pressure.

  • Module 2: Understanding Customers

    • Classification of customers and their characteristics.
    • Customer psychology: Understanding buying motives.
    • Identifying and addressing customer needs.
    • Building trust and loyalty in sales relationships.
    • Avoiding common mistakes leading to sales loss.

  • Module 3: Providing Excellent Customer Service

    • Importance of customer service in sales.
    • Principles of delivering exceptional customer service.
    • Handling customer complaints and objections.
    • Recovering from service failures.
    • Enhancing sales performance through superior service.

  • Module 4: Product Knowledge and Pricing

    • Understanding product specifications and benefits.
    • Setting competitive prices through pricing strategies.
    • Marketing and promoting products effectively.
    • Conducting competitor research for strategic advantage.
    • The impact of product knowledge on sales performance.

  • Module 5: Negotiating the Sale

    • Basics of sales negotiations.
    • Techniques for successful negotiations.
    • Handling negotiation impasses effectively.
    • Sealing the deal through effective closing techniques.
    • Follow-up strategies after negotiations.

  • Module 6: Sales Efficiency and Measurement

    • Understanding essential sales metrics.
    • Measuring and improving sales performance.
    • Enhancing sales efficiency for increased productivity.
    • Setting and achieving sales goals.
    • Predicting future sales performance through forecasting.

  • Module 7: Dealing with Sales Objections

    • Understanding the nature of sales objections.
    • Techniques for handling objections tactfully.
    • Transforming objections into opportunities.
    • Learning from objections for continuous improvement.
    • Overcoming common objections with finesse.

  • Module 8: Closing the Sale

    • Significance of the closing stage in the sales process.
    • Techniques for effectively closing deals.
    • Avoiding common closing mistakes.
    • Ensuring customer satisfaction post-closing.
    • Building lasting customer relationships beyond the sale.

  • Module 9: Legal Aspects of Sales (UK Context)

    • Overview of the Consumer Rights Act in the context of sales.
    • Implications of the Act for sales professionals.
    • Other relevant laws and regulations in sales interactions.
    • Legal considerations in pricing and advertising.
    • Navigating legal issues in the sales environment.

  • Module 10: Advanced Sales Strategies

    • Crafting an effective sales plan for strategic growth.
    • Managing and nurturing a dynamic sales pipeline.
    • Leveraging advanced selling techniques: Consultative and relationship selling.
    • Integrating technology for enhanced sales performance.
    • Exploring emerging trends shaping the future of sales.

Who is this course for?

This Sales Etiquette course is designed for:

  • Sales professionals seeking to enhance their skills and professionalism.
  • Newcomers to the sales field looking to understand sales etiquette.
  • Anyone interested in refining their negotiation and customer service skills.

Requirements

This Sales Training does not have any prerequisites or formal requirements.

Career path

Taking Sales Course will open up a variety of career options for you.

Questions and answers

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Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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